BrainVoyager is using a software-based licensing system that is easy to use. More details about the licensing system can be found here:
http://brainvoyager.com/downloads/bv_software_licensing.html
In some rare cases, there can be problems when one is trying to activate or move a license. Some commonly known issues are listed below.
- Internet connection: To activate the license, the user needs an active internet connection. BrainVoyager will contact our server to authenticate the license. This step only needs to be performed once. BrainVoyager can be used offline once the license is properly activated.
- Firewall settings: Many users have a firewall to secure their system and control outgoing and incoming connections. To allow BrainVoyager to authenticate, you should add it to the list of allowed "exceptions" in your firewall settings.
- Valid time window: The BrainVoyager license key is valid for only 10 days after it has been sent by licensing@brainvoyager.com
- Problems applying the license key: The license key is a relatively long string, so copy/paste errors may occur. To ensure the full key is properly copied without any trailing characters, double-click on the license key string and use the “From Clipboard” button in the “Activate” dialog. In addition to the license key, the user must also enter the license name, which can be found in the same email as the license key
- Installing another BrainVoyager version: The license key can be used with any BrainVoyager version valid for this license. To switch versions, please uninstall the old version and install the latest BrainVoyager version. If the key is not actively deleted, it will work with the new version if it is still included within the current license.
- Changing to another computer: To install BrainVoyager on another system and use the same license, please follow the steps described in the paragraph "Moving a Single Computer License..." on our website: http://brainvoyager.com/downloads/bv_software_licensing.html